Shipping Policy

SHIPPING POLICY

At Zacao, we strive to deliver your chocolate promptly and safely. Please review the following shipping options and guidelines:

Shipping Options

  • Standard and Expedited (1-3 day) shipping options are available at checkout, with pricing displayed based on your selection.
  • Delivery times are calculated in business days (Monday–Friday), excluding holidays.
  • Free shipping is available on standard shipping only. 
  • Order should ship out within 36 hours of receiving on business days. 

Delivery and Restrictions

  • We cannot guarantee Monday delivery for chocolate orders, as we avoid weekend shipments to maintain product quality in warmer conditions.

Address Accuracy

Please ensure your shipping address is correct at checkout. Zacao is not responsible for incorrect addresses entered during checkout. Additional costs will apply if:

  • Shipments are returned or require rerouting due to an incorrect address, missing apartment or suite number, or if the recipient is unavailable.
  • Address corrections are needed after the order has shipped.

If you need to make changes to your order or shipping address, please do so within 24 hours of placing your order.